Once the Video Driver has been updated, the computer should be tested to see if the issue is resolved. A new window appears, follow the prompts that appear to finish the installation.In the " All files were successfully unzipped" window, click Ok.If a message appears asking to overwrite the folder, click Yes to All. If a message appears asking to create a folder, click Yes.In the Select the folder where you want to extract the files to window, click Ok.A small window appears with Continue and Exit buttons, click Continue.Note: The User Account Control window may appear, click Continue. Select Video in the Category drop-down box ( Figure 7).Select your Operating System in the drop-down box ( Figure 7).Then the nVidia or AMD discrete driver that is based on which was ordered with the computer. Some computers may have two video drivers that must be updated, the Intel Integrated driver. The Video driver should be the next item that is updated in the troubleshooting process. If the issue remains, go to the next step. Once the BIOS and Windows Power Options have been changed, the computer should be tested to see if the issue is resolved. Under " Shutdown settings," ensure that the " Turn on fast startup" checkbox is cleared ( Figure 6).Click " Change settings that are currently unavailable" ( Figure 6).
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